Reservation:

– A reservation is considered confirmed only after receiving a confirmation message from the restaurant.

– Some reservations may require a minimum number of guests for private room or private areas, according to the restaurant’s policy.

– A prepaid system is applied to confirm the reservation.

– The prepaid amount towards confirming the reservation allows the customer to order food and beverage amounting to the value paid. Any additional orders should be paid by the guest. No refunds will be provided if the food and beverage order value is below the pre-paid amount paid to secure the reservation.

Reservation Approval:

– The restaurant reserves the right to review and either accept or reject the reservation shortly after it is submitted.

– In the event that the reservation is not accepted by the restaurant, the paid amount will be fully refunded.

Cancellation Policy:

– Cancellation more than 24 hours before the reservation time: No cancellation fees apply; a full refund will be issued.

– Cancellation within the last 24 hours before the reservation time: The paid amount will not be refunded.

– If the customer does not check in at the specified time without prior notice, the restaurant has the right to cancel the reservation entirely without refunding the amount.

– Changing the reservation to another time less than 24 hours before arrival is not allowed

– The restaurant has the right to cancel the reservation in case of force majeure, and the full amount will be refunded.

General Notes:

– Orders placed in advance cannot be changed.

– Food orders cannot be canceled or exchanged after they have been consumed, except in cases that warrant cancellation.

– The restaurant reserves the right to change the allocated table/area to another in certain cases that require moving the reservation to a different floor, provided that it matches the specifications of the Booking.

– The restaurant is not responsible for allergy complications. We recommend reviewing allergy information in the menu before ordering.

Modifications & Inquiries:

– For any changes, inquiries, or cancellations, please contact the branch directly or reach out to our customer service team.

Duration of Reservation:

– The duration of the session at the table is limited to a maximum of two hours from the time of arrival. After this period, the reservation will be considered complete. If the time is extended, an additional charge of 100 for each extra hour will apply, including orders.

– In case of private room the amount paid is considered the minimum order value for the private room, and the customer cannot request a refund of part of the amount after ordering or if they choose to order less than the amount paid through the website.

Invoicing:

– Reservations made through the website do not constitute a final invoice but rather a receipt. The customer is entitled to receive the final tax invoice upon visiting the restaurant.

– If the customer wishes to issue a tax invoice in the name of a private entity with a tax number (company name or similar), it is essential to inform the restaurant before leaving the restaurant and before issuing the invoices.

– The customer has no right to request an invoice bearing the name and tax number of a business after leaving the restaurant.

– The restaurant cannot amend invoices after they have been issued.

Compliance with Public Decorum & Safety:

– Entry to the restaurant in sleepwear or shorts is prohibited.

– Pets are not allowed.

– Outside eatables is prohibited.

– The restaurant is not responsible for the loss of personal belongings.

– Maintaining the restaurant’s property, including restaurant tools, is essential.. Financial charges may be applied in case of damage as per discretion of the restaurant.

– Smoking of any form is not allowed in the restaurant’s premises